Fulton County Health Center is closely monitoring the Coronavirus (COVID-19) outbreak and working with the Fulton County Health Department, Ohio Department of Health, and following guidance from the Centers for Disease Control and Prevention (CDC).  If you think you are exhibiting symptoms associated with Coronavirus (COVID-19) (fever, cough and shortness of breath), please call your primary care provider. If you do not have a primary care provider you may call  the Fulton County Health Department at 419-337-0915 Monday through Friday from 8:00 AM – 4:30 PM. If you have questions regarding Coronavirus (COVID-19), please call the Ohio Department of Health’s phone line that they have setup for questions at 1-833-4-ASK-ODH (1-833-427-5634).  Do not travel to a health facility. Do not go to your nearest emergency room unless it is an emergency situation. Only patients meeting certain criteria will be tested.  To find out more about COVID testing at FCHC, click on the COVID Testing tab under FCHC Information below.

COVID-19 Frequently Asked Questions

According to the CDC, reported illnesses have ranged from mild symptoms to severe illness. The following symptoms may appear 2-14 days after exposure:

  • Fever
  • Cough
  • Shortness of breath
  • In the air by coughing and sneezing
  • Close personal contact, such as touching or shaking hands
  • Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands
  • Rarely, fecal contamination

There is currently no vaccine to prevent COVID-19. The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, the CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Follow the CDC’s recommendations for using a facemask:

  • The CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

For general questions regarding COVID-19, please call 1.833.4ASKODH (1.833.427.5634)

The CDC recommends that people who suspect they may have COVID-19 stay home and call their doctors in non-emergency situations. It’s important to follow these instructions to enable doctors to take care of you and to keep others from being exposed. If you’re not sick enough to be hospitalized, you can most likely recover at home. If you develop emergency warning signs for COVID-19, seek medical attention immediately. The CDC states that some emergency warning signs* for COVID-19 include:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all-inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

  • At least three days (72hours) have passed since recovery defined as resolution of fever of 100.4° without the use of fever reducing medications and improvement in respiratory symptoms (e.g. cough shortness of breath: and
  • At least 7 days have passed since symptoms have first appeared.

In most cases, you should keep your regular appointments. It is still safe for patients to receive care with our primary care providers, and we are shifting as many appointment times as possible to reduce exposure to our patients and our care teams. Some non-urgent visits and procedures may be delayed until the outbreak has subsided. If you are worried, please contact your care team to discuss your concerns. If you have a previously scheduled appointment and have developed a fever, cough, sore throat or shortness of breath, please contact the office before coming to your appointment.

As COVID-19 cases rise and reach Fulton County, we want to clear up any confusion on testing.

  • DO NOT go to the hospital, urgent care, or emergency room if you think you have COVID-19.
  • Call your healthcare provider if you have a fever and/or symptoms of respiratory illness, like coughing and difficulty breathing. They will determine if you should be tested.
  • You cannot request a test at this time. A medical professional must order a test for you IF you meet the criteria.
  • If a medical professional orders a test for you, you will receive test site location information.
  • Testing for COVID0-19 is done through a swab in your nose.

There is no specific antiviral treatment recommended for COVID-19. Not all patients will require hospitalization or medical care.

To prevent exposure to others, individuals who are experiencing symptoms such as fever, cough and shortness of breath and/or have had contact with someone suspected of having COVID-19 are encouraged to call the Ohio Department of Health specific COVID-19 phone line at 1-833-4-ASK-ODH (1-833-427-5634).

Updates will be added when they come in.

FCHC Information

Restricted Visiting Policy:

 As we learn to live and work in the “new normal” with COVID-19, FCHC is moving from ‘restricted’ to a ‘limited’ visitation policy according to the following guidelines.

 FCHC General Guidelines:

  • To reduce facility-based transmission, no visitors will be allowed in rooms of Persons Under Investigation (PUI’s) or COVID-19 positive patients.
  • All people entering FCHC must wear a face covering.
  • Children under the age of 16 are not allowed as companion/visitor at this time.
  • All people entering FCHC facilities will be screened with temperature and current wellness questions. Those with fever or flu like symptoms should not enter the facility.
  • The cafeteria is open to those requiring services at FCHC and companions of hospitalized patients with a limited menu available. The cafeteria is not open to the general public.
  • The Gift Shop is open under limited hours with not more than 2 customers at a time

Patient / Visitor Information

  • Face mask must be worn in FCHC facilities.
  • Wash or sanitize hands often and must be done before leaving patient rooms
  • Limit touching multiple surfaces in the patient room.
  • For those that cannot visit a loved one, iPad technology is available for communication, ask your primary nurse or nursing supervisor if assistance is needed.

FCHC Services:

  • In-patient visiting hours are 8:00 AM to 6:30 PM daily.
    • One designated visitor is allowed throughout the patients stay 
  •  Surgery/Procedures:
    • One visitor/companion
    • Remain in designated areas and follow staff instructions
  • Obstetrics:
    • One partner and one birth support person accompany them.
    • No children under the age of 16
  • Nursery:
    • Birth Parent plus one significant other
  • Patients who are under the age of 18:
    • May have two parent/s or guardian/s
  • Patients who are at the end-of-life may have limited visitors
  • Emergency Department:
    • One companion/visitor with patient
    • Patients under 18 may have two parent/s or guardians.
    • ER waiting room remains closed to visitors to maintain social distancing
  • Out-Patient services:
    • One companion may accompany patient to appointment
    • When available, telephonic screening of recent travel and wellness will take place prior to coming in for appointment, along with screening upon arrival.
  • Limited visitation policy includes FCHC Employees that have family members who are in the hospital.

Fulton Manor:

Resident & Family Outdoor Visitation Guidelines

Visitation beginning 7/27/2020

Visitation will occur after consideration of the case status in the surrounding community, case status in the facility, staffing levels, access to testing of residents and staff; PPE supplies, local hospital capacity; and implications for resident physical and mental well-being.  Visitation may be suspended if any of these areas pose a safety concern for residents or if the county risk level is raised to a 3 or 4.

Level 3=Public Emergency: very high exposure and spread.  Limit activities as much as possible.

Level 4=Public Emergency: severe exposure and spread.  Only leave home for supplies and services.

Visitor screening and education:  All visitors must be screened prior to visit.  The screen includes a health screen and temperature. Visitors will be required to sign in, complete screening, and sanitize hands.  COVID-19 education will be given to residents and visitors on the risks of spreading the virus when interacting with others and the potential impact on all residents of Fulton Manor.  Staff is responsible for providing oversight to ensure visitors’ contact information is completed, screening and temperatures are taken, facemasks are in place, and hands have been sanitized.

Scheduling of visits:  Visitors requesting a visit will contact the Fulton Manor Activity Department @ 419-335-2017. During this call, a visit location will be given with instructions to go to the location upon arrival to the facility only if the location is vacant.  If any residents or other family members are present, visitors will be required to wait in their car until the location has been vacated and cleaned.  Scheduled visits are subject to change based on the weather, since only outdoor visitation is allowed at this time.

Visits may be scheduled on Monday and Wednesday @ 10:00 am-12:00 pm; 2:00 pm-4:00 pm.

Visits may be scheduled on Tuesday @ 10:00 am-12:00 pm; 2:00 pm-7:00 pm.

Visits may be scheduled on Saturday @ 10:00 am-12:00 pm; 2:00 pm-4:00 pm; 5:00pm-7:00 pm. 

Location of visits:  The front entrance, north patio, and back patio are designated for visitation.  Depending on the number of visitors, the front entrance and back patio will be considered for 2 family visits, and the north patio for 1 family visit.

Number of visitors permitted:  All visits will consist of one resident, except in the case of married couples who live together, and only visitors from the same households.  No more than 3 visitors shall be permitted per resident per visit.  Visitors from separate households are required to schedule separate visits.

Age of visitors permitted:  Children under 2 years of age and others unable to follow social distancing guidelines are not permitted to visit.  Visitors must be at an age of maturity to facilitate social distancing and not be a distraction to other residents, visitors, or staff.  We encourage window visits for these individuals to ensure safety is maintained for residents.

Visits are limited to 45 minutes.   Be aware of weather conditions such as the sun, wind, and heat.

Hand hygiene:  All visitors much wash their hands or use hand sanitizer before, during, and after the visit.

Social Distancing:  Visitors and residents must maintain social distance from one another during the visit, of at least 6 feet.    Markers may be placed to help ensure social distance is maintained.  Please stay in the designated location during the entire visit.

Face coverings/masks:  All visitors and residents will wear face coverings during every outdoor visit.  Face coverings should be applied when departing from their vehicle.  Visitors should bring their own face coverings.  Due to the wearing of face coverings food or drink may not be shared during this time.

Cleaning and disinfecting will be completed between each visit.

Resident and visitors are to have contact-free visits.  If contact does occur, the resident should wash hands thoroughly upon returning indoors and change clothes.  Items such as wheelchairs or other touched items should be cleaned and disinfected.

Staff will escort the resident from their room to the visitation location and back into the facility

These visitation protocols have been established to maintain the safety of residents, staff and visitors.  Only those who agree to and can follow these protocols are permitted to visit.  Visits will not be scheduled for residents in quarantine.

In compliance with Ohio Governor Mike DeWine’s executive orders, the following changes have been implemented:

  • The FCHC Wellness & Fitness Center has reopened under new state guidelines for fitness centers and gyms.  Some community health/fitness/education programs and fitness classes at the Wellness Center and in the community have returned.  Click on the here for more information.
  •  Elective surgeries have resumed at FCHC.  If you have questions regarding an upcoming surgery or procedure, please contact your provider/surgeon directly for more information.
  • The FCHC Outpatient Pharmacy is now open both inside and through the drive thru window and operating at normal business hours. Mask are required.
  • The FCHC Breakaway Cafe remains closed to the public.

To help manage the flow of patients and visitors, some non-essential hospital entrances may be closed. Additional screening may be performed at entry points. Please look for signs near entrances and parking lots.

All patients and visitors who come into FCHC will have a screening completed by answering a few questions and having their temperature taken.  Everyone is required to wear a mask.

FCHC’s volunteer services, which aid in a variety of areas, have been suspended.

Wherever possible, FCHC is practicing social distancing, which means limiting close contact with others, especially in large groups. Community events, classes and non-essential meetings may be cancelled or postponed. Contact the organizer if you are unsure about the status of a specific event, class or meeting.

Health Information

IMPORTANT: The Health Information (Medical Record) Department will be closed to patient walk-in services due to COVID-19 precautions. Thank you for your understanding.

Patients have a right to request a copy of their medical records. Patients can access their medical record through the Patient Portal or submit a written request.

Requesting Your Medical Records 

To request your medical records from  Fulton County Health Center:

Patient Portal:

  1. Located on Fulton County Health Center Website
  2. Patients that have a patient portal account can access their medical record through the patient portal
  3. Patients can Self-Enroll
  4. Access to the Patient Portal Help Line

Written Request:

Download and complete the Authorization for the Release of Protected Health Information Form (PDF)

  1. Complete, sign and date the form
  2. Make a copy for your records

Completed Request Forms can be:

  1. Faxed to: 419-337-7324
  2. Mailed to:

Medical Records

Health Information Department

Fulton County Health Center

725 S. Shoop Ave

Wauseon, Ohio 43567

 

After We Receive Your Request for Medical Records

  • Upon receipt of a complete and valid authorization form, your records will be copied and sent via of email, fax or mail by our Health Information Department, Release of Information.
  • Any incomplete request will be returned with written explanation as to why the request could not be processed. These corrections should be made and resubmitted for processing.

If you have questions regarding a specific release or need an authorization mailed to you to complete, please contact Release of Information at

419-330-2662

We make every effort to complete requests in a timely manner.

FCHC COVID Testing Information

Basic Info:

Testing is only one component of response to COVID-19.  The role of testing is to quickly identify an individual infected with COVID-19, promptly isolate them and trace and quarantine any contacts to minimize the spread of the virus to other.  TESTING DOES NOT CHANGE TREATMENT IN ANY WAY, nor does it replace comprehensive infection control and prevention activities.

FCHC Can:

Conduct COVID testing for symptomatic people with a provider order and only by appointment.

 If you don’t have a provider/doctor:

  • You can go to FCHC web site and search ‘Find-A-Physician’ to see all our locations and physicians to make an appointment.
  • You may call  the Fulton County Health Department at 419-337-0915 Monday through Friday from 8:00 AM – 4:30 PM

If you are sick with COVID-19 symptoms:

  • Please contact your provider if you are experiencing COVID symptoms.
  • If you need emergent assistance you can visit the FCHC Urgent Care or the Emergency Room where you will be evaluated. If you are severely sick, please consider calling 911.

Testing at FCHC is based on Ohio priorities 1-3 (out of 5) which include:

  • Priority 1: (all require a physician order and pre-appointment)
    • Hospitalized patients with symptoms
    • Health Care workers with Symptoms
  • Priority 2: (all require a physician order and pre-appointment)
    • Outpatient symptomatic individuals
    • Residents and staff of nursing homes (congregate living settings) who are symptomatic or exposed to COVID-19
  • Priority 3: (all require a physician order and pre-appointment)
    • Individuals receiving essential and non-essential surgeries and procedures based on screening criteria with a provider order.

We are NOT currently testing schools, sports teams, or other programs requiring testing for well individuals.

 Process for testing:

  1. Call or see your Provider if you have COVID symptoms. You may be seen in office and depending on provider, location and your symptoms you may be tested in the office or referred to FCHC hospital testing.

For Hospital testing:

  1. Provider faxes order to FCHC Lab.
  2. Registration will call the individual to pre-register over the phone.
  3. Registration will Transfer call to scheduler who will schedule the COVID test and provide further instructions.
  4. The Provider will notify the individual of results or check the patient portal.

For more information:

  • If you have questions regarding Coronavirus (COVID-19), please call the Ohio Department of Health’s phone line that they have setup for questions at 1-833-4-ASK-ODH (1-833-427-5634)
  • Visit Fulton County Health Department website for a variety of information on COVID-19 at http://fultoncountyhealthdept.com/
  • Please visit our Website for more information on FCHC urgent care hours and other COVID related information.

Updated: 8-11-2020

For up-to-date information follow us on Facebook